FAQ
Frequently asked questions
Can’t find your answer? Message us on WhatsApp.
General
What is Kalko?
Kalko is a web-based POS and guest check-in system for activity operators in Bali — rafting, ATV, swing, canyoning, trekking, snorkeling and tours.
Do I need internet?
Yes. Kalko is web-based, so the counter and guest phones need a connection (WiFi or mobile data).
What devices do I need?
Any tablet, phone or laptop with a modern browser. Nothing to install. The camera scans QR codes and driver KTPs. There is also the Android app “Kalko Kasir”.
I still use paper/Excel. Is switching hard?
No. Set up activities, packages, agents and drivers in the dashboard, then put the QR at your counter. We help you get started.
Guests & waivers
Do guests need to install an app?
No. Guests just scan the QR — no install, no login.
Which languages do guests see?
English (by default) and Indonesian.
What about guests under 18?
A parent or guardian must also sign the waiver.
What about walk-ins without a phone?
Staff can enter their details and collect the waiver signature at the counter.
Can digital waivers be used for insurance?
Every booking has one waiver PDF with a document number and tamper-evident hash, so it is easy to find and verify.
What if a counter tablet breaks or gets lost? Are the waivers gone?
No. Waivers and bookings are stored in the cloud with encrypted daily backups, not on the device. Sign in on another phone, tablet or laptop and everything is still there.
Do I still need to print waivers?
No. Open or download any waiver as a PDF, any time and from anywhere — no faded ink, wet paper or misplaced files.
Agents & drivers
What about agents who pay monthly?
Agent bookings are collected into an invoice for any date range at the agent net rate. Print it as PDF and mark it paid.
Do agents have to pay?
No. The agent dashboard is free forever. Premium is optional for invoices, reports, drivers and teams.
How is driver commission calculated?
One driver net price per package. Commission = what the guest paid minus net, paid weekly by transfer or cash with the recipient’s signature.
Is the driver’s KTP photo stored?
No. The camera only reads the details to fill in the form; the photo is not stored.
Payments & pricing
Which payment methods can I record?
Cash, QRIS, bank transfer and EDC — including deposits, balances and extra charges. Daily reports are split by payment method.
Does Kalko process guest payments?
No. Kalko records payments; the money goes straight to you.
How does the free trial work?
Message us on WhatsApp and we set up your account. You can try every feature for 14 days.
Security & data
Is guest data safe?
Data is encrypted, access is role-based, every action is in the activity log, and each operator gets encrypted daily backups.
What if staff delete a booking or void a payment?
Risky actions need the manager’s password and are reported to the manager by email.
Can I sign out a lost staff device?
Yes. The login session list lets you sign devices out remotely.
Can’t find your answer? Message us on WhatsApp.
Ask on WhatsAppReady for a calmer counter?
Try Kalko free for 14 days. We help you set up until your first guest checks in on their own.